Terms Of Use

Introduction

Welcome to mykaree.com. The terms "We" / "Us" / "Our"/”Company” individually and collectively on the website refer to Mykaree and the terms "Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business reserve its respective rights to revise these Terms and Conditions at any time by updating this posting. Any new features or tools which are added to the current store shall also be subject to the Terms of Use.You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Shipping and Processing Fee

We do not charge you shipping fee at Mykaree. A small amount is charged only in case of COD. For further information please refer to our Shipping & Payment Policy.

 

Exchange and Returns

Thank You for shopping at Mykaree!!!!

Before you return our product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Our shipments are carefully inspected before shipping them to you but If, for any reason, You are not completely satisfied with a purchase ,we invite you to review our policy on refunds and returns. 
 

Conditions for Return

  • The Return is made within 10 days of delivery except for Jewellery and Bags. 
  • Jewellery and Bags can be returned with 2 days of  delivery.
  • The Products are unused and in the original condition and packing.
  • Our  products are not eligible for returns unless the product delivered has a manufacturing defect, has been delivered broken OR during a wrong product delivery. Please take pictures or make a video while opening and share it with us.
  • Products purchased during sale period / discounted pricing, are not eligible for returns.
  • COD costs will not be refunded.
  • No exchange is offered on the product/s returned. 

Cash on Delivery: 

A COD fee of Rs 100 is applied to all Cash on Delivery orders. This is the convenience fee charged by the logistics company. The COD fee is not  refundable under any circumstances. Also, We do not offer open package deliveries.
 

Return Process

If your purchase meets the return criteria above, please follow the below steps: 

  • Contact us via any of the following channels: 
    1. Call us at 0124 - 4001702, Monday - Saturday 10:00 AM to 6:00 PM IST OR
    2. Email at info@mykaree.com
      • Please provide Order Number, Date of Transaction, Delivery Address and pictures of the defective item or a video of the item which was made while Unboxing.
      • Please ensure that product is in unused and in original condition. Include all  labels, original packing and invoice along with the product.
      • We do not charge extra for returns and all pickups are done free of cost.

We will investigate and revert within 2 working days. After receiving the  communication for pickup, please follow the below steps:

  • Please pack the product in its original packaging along with the Invoice.
  • We will organize a reverse pick up from the address stated in your Invoice.
  • A refund shall be initiated into your account and should reflect into your account with a period of 7 days after receiving the product back at Mykaree.
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General Terms and Conditions

  • Orders once confirmed, cannot be cancelled/amended.
  • No refunds are entertained if the customer has provided wrong or incomplete shipping address.
  • No refunds are entertained if the package is refused by the recipient.
  • Please ensure that the package received is in good condition and has not been tampered with, before you sign off acceptance.
  • In case of a damaged package, please retain the original packaging (along with invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

 

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, Terms & Conditions Policy would prevail.

Payment

We are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you while availing any of the payment method/s offered by us including but not limited to the following:

 

  • lack of authorization for any transaction/s
  • or exceeding the preset limit mutually agreed by you and between your “Bank/s”
  • or any payment issues arising out of the transaction.
  • or decline of transaction for any other reason/s.

All payments made against the purchases/services on Mykaree by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third-party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Mykaree

 

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a fool proof online shopping environment to our users.

Mykaree may employ other third party facilities, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by Mykaree which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

 

Order Cancellation

At times , Orders may get cancelled even after being validly placed. The orders may not be processed or capable of being dispatched. Mykaree reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include:  

  • limitations on quantities available for purchase,
  • inaccuracies or errors in product
  • or pricing information, problems identified by our credit and
    fraud avoidance department or any defect regarding the quality of the product.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days.

 

Delivery

 We partner with trusted courier partners and aim to make timely deliveries.

But Mykaree does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be renounced if Mykaree fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Mykaree may at its discretion charge you for additional shipping cost.

 

Exactness Not Guaranteed

Expect small variation as the products shipped to you are handcrafted. We will not be able to guarantee exactness of the product with respect to the representation on the website via images/videos.

The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular construction, weave or print is not a defect.

Colors: The colors you see will depend on your screen; we cannot guarantee that your screen’s display of any color will be accurate.

We promise to do our best to display as accurately as possible the colors of the products shown on this Web site.

Pricing

Except where noted otherwise, the price displayed for products on our website, represents the MRP of the product and shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on mykaree.com, for any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by mykaree.com.

 

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Billing

The price of our merchandise as mentioned on mykaree.com is the Maximum Retail Price (MRP).We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable to your place of delivery.

 

Privacy

Protection of your privacy is of utmost importance to us. It one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy and your information being transferred or used in this way please do not use Website.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content without limitation :

Security Rules

  • accessing data not intended for such user or
  • logging into a server or account which the user is not authorized to access
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
  • attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or
  • sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or
    network security may result in civil or criminal liability.

Mykaree or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

General Rules

Visitors may not use the Web Site in order to transmit, distribute, store or destroy material:

  • that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation.
  •  in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or that is defamatory, pornographic, blasphemous, obscene, threatening, abusive or hateful.

 

 

Accuracy and Completeness

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We are not responsible if information made available on this site is not accurate, complete or current.  Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

There may also be information on our website that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Mykaree reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

 

Grievances

All grievances related to the purchase or services you have by way of use of the website can be addressed to us by way of email to info@mykaree.com

We shall thereafter consider the same and get back to you within 3 working days of reporting an issue.

Redress or closure to a grievance might take around one month from the date of receipt of complaint / grievance.

 

Breach

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice we may:

  • Send you one or more formal warnings.
  • Temporarily suspend your access to our website.
  • Permanently prohibit you from accessing our website.
  • Block computers using your IP address from accessing our website.
  • Contact any or all of your internet service providers and request that they block your access to our  website.
  • Commence legal action against you, whether for breach of contract or otherwise; and/or Suspend or delete your account on our website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account). Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

 

 

Electronic Communications

When you visit mykaree.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Account Managing

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Mykaree.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Applicable Law

By visiting mykaree.com, you agree that the laws of India, under the jurisdiction of the Delhi High Court, with regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and mykaree.com

Service and Pricing revision

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Indemnity

You unilaterally agree to indemnify and hold harmless, without objection, Mykaree( its officers, directors, employees, agents, affiliates, joint ventures, suppliers, service providers and subcontractors) from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.mykaree.com or their breach of the terms your violation of any law or the rights of a third-party.

 

Severability

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Warranties and liability

All information, content, materials, products (including software) and other services included on or otherwise made available to you by Mykaree are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. Mykaree makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Mykaree, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

Mykaree does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Mykaree shall not be liable for any damages of any kind related to your use of this Website.

Though Mykaree shall make all endeavour to protect its website from any
viruses or other illegal use of its website. However we do not warrant that
this site; information, Content, materials, product (including software) or
services included on or otherwise made available to You through the Website;
its servers; or electronic communication sent from us are free of viruses or
other harmful components. Nothing on Website constitutes, or is meant to
constitute, advice of any kind.

All the Products sold on Website shall be solely governed by the Indian
Laws. In the event we are unable to deliver such Products due to implications
of different territorial laws, we will return the amount (if any) received in
advance by us from the sale of such Product that could not be delivered to You.
It is YOUR responsibility to ensure that the products purchased on this website
is not restricted in your territory. Mykaree shall not be responsible for any
non-compliance with regard to the local laws of that territory for any product
available on this website.

Mykaree will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Dispute Resolution

This agreement shall be construed and the legal relations between YOU and MYKAREE hereto shall be determined and governed according to the laws of India. If any dispute arises between You and Mykaree regarding Your use of the Website or Your dealing with Mykaree in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of New Delhi.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

 

Site policies, modification, and severability:

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to mykaree.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Product Compliance

Products displayed/ sold on our website are procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

Entire agreement

The failure by Mykaree to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by Mykaree of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

The terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Indian Law.

All disputes or differences between the parties shall be subject to the jurisdiction of the Courts at New Delhi. If any provision of this Agreement shall be declared invalid under applicable law, only such provision shall be ineffective and this shall not affect the remaining provisions of this Agreement.